Ship from Store

To implement Ship from Store effectively, companies need an Order Management System (OMS) to unify stock and maintain real-time visibility of all inventory to ensure accurate order fulfilment. The OMS intelligently identifies where to source products for each order and ships them more efficiently to meet business needs and customer expectations.

When a customer places an order, the OMS identifies the best stock location to fulfil it. If that location is a store, the store associate is alerted to pick, pack and ship the order directly to the customer.

The traditional ‘waterfall’ model allocates order fulfilment to stores in a sequence. If the first store to receive an order is unable to fulfil it due to missing or damaged stock, or if they do not respond to the request within a set time period, the order is reallocated to another store. This sequence can continue until a store is able to fulfil the order. This model produces high cancellation rates due to delays in store allocation, stock movements and missed carrier pickups.
Competitive allocation is a distribution model used by tech giants like Uber and Deliveroo, where an order is proposed to multiple stores and the fastest to claim it is responsible for fulfilment. This order allocation model improves reactivity, efficiency and delivery times.

Order allocation is determined by configurable orchestration rules. These rules are highly customisable to help businesses meet specific objectives. For example, if your company’s main objective is to reduce its carbon footprint and delivery costs, priority to fulfil orders for home delivery could be given to stores that: have all the products in the customer’s basket; are located within a 30km radius of the delivery location; and have low stock rotation of the products in the customer’s basket. All eligible stores are then offered the order, and the first one to accept it prepares and ships it to the end customer.

No, it can also be used for international shipping. By leveraging store inventory located in different regions, businesses can fulfil international orders more efficiently, reducing delivery times, avoiding additional customs fees and improving the global customer experience.

The solution offers several benefits, including:
● Significant increase in online sales (25% on average)
● Streamlined shipping processes with shorter delivery times displayed by the delivery promise, and reduced carbon footprint associated with deliveries
● Consistent in-store activity, even at off-peak times, and a new source of motivation for store staff
● Improved customer experience thanks to the higher likelihood of customers finding their desired product online due to increased product availability

Store associates are essential, and the solution will require you to train them in the correct picking, packing and shipping procedures. Thanks to a highly intuitive store app, OneStock allows store associates to easily manage the order process from order picking to carrier delivery. Ship from Store is a must-have to help your company achieve its retail sales goals while increasing employee motivation.

Very little in-store equipment is required:
● IT equipment for order processing, including WiFi, supplier tools (phone, laptop, tablet), barcode scanner and till. Most stores will already have the IT equipment needed for Ship from Store and don’t need to make any additional purchases.
● Packaging for order preparation, such as branded envelopes, tissue paper, cardboard boxes, etc.