The go-to OMS for luxury industry
The best in Order Management Systems to deliver the best customer experience!
Certain topics are particularly relevant to luxury. The personalisation of the customer experience, the in-store experience, which we want to make exceptional, and the improvement of ecommerce services.”
Luxury and OMS: Putting the customer first every time!
Excellent product availability
Reliable and accurate delivery times
Large choice of delivery methods
Personal relationship with sales staff
Personalised and secure shopping experience
Efficient customer service
An OMS was a strategic priority for us. It is an important project that addresses the challenge of combining a brand’s uniqueness and exclusivity with a high level of service and reliable delivery promises. We are merging the web and physical networks, with the ultimate goal of customer satisfaction and improved profitability.
The OMS solutions most used by our luxury clients
Order in Store
In-store or virtual Appointments
Click and Collect
Returns Management
Delivery Promise
Delivery Promise – The OMS key solution for luxury brands
To satisfy your customers, your ecommerce services must be as high quality as the services provided in-store. Our Delivery Promise will allow you to display valuable information on your product description pages, including:
The available delivery options
The associated deadlines to order
Stock information (remaining units in case of low stock)
More details on the available delivery options:
There is also the possibility to include exclusive delivery methods, occasionally specific to certain areas, for example white glove delivery in Paris, walking delivery in the centre of Rome, hotel delivery, Collect in-store, home delivery, delivery by appointment, Same-day premium delivery, Try at Home.
