Order orchestration

Optimize the processing of every order
and take full advantage of being omnichannel

Unifying stocks enables the sale of all products, wherever they sit, on every touchpoint (DC warehouse, stores, subsidiaries, suppliers, distributors etc). Therefore, when it comes to optimising every single order, and increasing your profitability, there is but one solution: Orchestration

Stock unification, the starting point of Order Management

Your customers want to be able to buy anywhere and have it delivered everywhere. By providing a unified view of all storage points, the OneStock agile Order Management System (OMS) allows you to quickly deploy all your omnichannel scenarios for seamless customer journeys:

Ship From Store:

Eradicate stock-outs by making store stock available for online sales.

Click & Collect:

Drive qualified store traffic and increase sales of complementary products

In-store Order:

Offer customers the ability to order in-store products unavailable on your shelves

Reserve & Collect:

Increase your conversion rate by allowing online shoppers to reserve items in the store of their choosing

Why choose the Order Orchestration?

Once your omnichannel scenarios are deployed, Order Orchestration gives you the ability to easily optimise the processing of all your shipments. So you:

Improve the customer experience by avoiding stock-outs

Minimize your shipping costs

Reduce delivery times

Reduce your carbon footprint by selecting optimal deliver routes and sustainable means of transport

Balance your stock and reduce end of season markdowns

Increase your margins and maximize your profitability

Order processing optimisation

Combining self-learning algorithms and highly adjustable business rules, OneStock steers order processing in real time by acting on various levers:

  • geographic proximity,
  • transport cost and delay,
  • number of parcels and shipping points,
  • stock levels,
  • store traffic,
  • and many other custom rules adapted to your business needs…

Ideal settings can be adjusted at any time during the season thanks to KPI monitoring focused on turnover growth, margin preservation and customer journey enhancement.

An example of Order Orchestration

  1. The customer places an order containing 2 different products.
  2. OneStock algorithms analyse the availability of articles at all storage points.
  3. One of the two products is no longer available in the central warehouse dedicated to the web, but is still available in several stores.
  4. Rather than send the order in 2 packages, dependent on selected criteria OneStock identifies the most relevant shop to ship the package. In this particular case: a shop with both products in stock, being the closest to the delivery address.
  5. The customer receives his order in the usual way without knowing that his order has been shipped from a shop.
  6. You save a sale and reduce your shipping costs.

An expert team in Order Orchestration

Our omnichannel experts assist throughout the implementation of your order orchestration project. From the consulting phase for the definition of your scenarios, to the writing of user manuals for your store staff, the OneStock team guides you according to your business objectives.

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