Omnichannel order analytics Manage your order processes and optimise your profitability
In order to help you better understand and use data from omnichannel orders and shipping points, we provide a full set of customisable, detailed reports. These detailed reports allow you to optimise profitability by monitoring activity levels, increasing the number of orders, editing the orchestration rules, decreasing the number of splits, etc.
To allow the right people access to the information that is relevant to them, we provide two different types of omnichannel analytics, one dedicated to head offices and one dedicated to store managers.
Omnichannel analytics interfaces dedicated to head offices
Number of items claimed / processed / shipped, number of orders handled via OneStock, order details by scenario, performance tracking by point of sale.
Number of orders claimed and fulfilled, number of items and parcels processed, details by order sourcing location.
Statistics about orders claimed, fulfilled and shipped by scenario (Ship from Store, Click & Collect, etc) and by store.
For a given period, the duration to fulfil each step of the order process by scenario and by store.
Order statistics by orchestration rule.
Omnichannel analytics interfaces dedicated to store managers
Continuous monitoring of OneStock omnichannel analytics allows:
- retailers to optimise their omnichannel scenarios by adjusting different criteria and orchestration rules
- stores to improve the efficiency of stock flow.
OneStock experts are there to support your teams in order to improve performances thanks to careful management of your orchestration rules.
Why are omnichannel analytics useful?
Benefit from detailed analysis that is useful to Senior Management
Boost agility in stores
Track your key performance indicators
Customise your orchestration rules
Adapt your order processes