Delivery Promise

Delivery Promise is very easy to implement for companies already using OneStock OMS – you’ll simply be required to import the pricing, capabilities and constraints of your different carriers. For example, if the only carrier managing oversized items doesn’t deliver during weekends, this will influence the promise given to customers. With accurate inventory and carrier information available for all stock points, you can dynamically display reliable delivery information across every channel.

The solution can share important information at each stage of the order process:
● Product description page: All available delivery options can be displayed. The customer can also be informed of the remaining time to benefit from the Delivery Promise shown for each delivery option (i.e. an order cut-off time).
● Shopping basket page: All delivery options, times, costs and carbon footprints can be displayed.
Retailers can customise the information that is displayed depending on their business objectives.

Our OMS automatically calculates milestones that must be met to achieve each Delivery Promise, and prioritises orders based on these milestones to minimise delays. However, if a milestone is missed – for example, if a carrier misses its pick-up slot – alerts are triggered to proactively advise customers of the delay and provide a new ETA. This transparency can help to manage expectations, build trust with customers and reduce pressure on customer service teams.

It is essential for customers as it sets clear expectations regarding product availability and when they can expect to receive their orders. It enhances customer satisfaction, reduces uncertainty and increases trust in the retailer’s service.

Yes, it does! It generally applies to both domestic and international orders. However, delivery times for international orders may vary due to customs clearance and shipping regulations in the destination country.

The solution offers several benefits, including:
● Positive brand perceptions: Thanks to a better experience with the brand throughout the ordering process, retailers who encourage customers to share their feedback on the delivery experience through customer satisfaction surveys or reviews will benefit from good ratings.
● Highlight sustainability initiatives: Brands offering eco-friendly delivery options can demonstrate their commitment to sustainability and appeal to environmentally conscious consumers
● Build customer loyalty: Turn a one-time purchase into a repeat customer by meeting the Promise made during the sales process.
● Improve customer experience: Make it easy for customers to find the information they need by displaying a full range of available delivery options

All available methods can be shown, for example:
● Standard options: standard delivery, locker pickup
● Express options: express delivery, next-day delivery, same-day delivery
● Free options: free shipping, Click and Collect (BOPIS), curbside pickup
Scheduled delivery
● Eco-friendly delivery: carbon-neutral shipping, hybrid delivery vehicles, bicycle deliveries

More than just indicating environmentally friendly delivery methods, delivery promises can help support sustainability goals by giving customers choices about:
● Environmentally friendly packaging: with recyclable, biodegradable or compostable packaging materials
● Minimal packaging options: giving customers the option to receive their orders with minimal packaging or to opt out of unnecessary extras
● Consolidated shipping: to encourage customers to merge multiple orders into one shipment, reducing the number of carrier trips and emissions