Our Omnichannel references
Our mission: To allow you to sell more and sell better across all of your channels.
Since 2010, we’ve enjoyed helping and advising our clients to enable them to sell more, increase margins, facilitate store-staff workflow and deliver high quality customer experiences.
Here are some of our success stories.
From now on, our sales team can take advantage of off-peak trading hours to fulfil online orders. So to encourage them, each package shipped is counted as an additional sale towards their targets! The new processes have been adopted quickly and easily by staff and we are very pleased with the results we've seen to date.
Omni-Channel Director at Jigsaw Clothing
After over a year of use, OneStock has proven to be a tremendous way for us to reduce depth of markdown, increase margin and greatly improve sell-through. Another benefit of the solution is that we now have visibility of the true potential of our brand! Online customers are no longer diverted from the site because of product unavailability, it becomes easy to identify true demand and the ability to convert.
Head of Customer Experience at Jigsaw
We realised that the stock of the most popular references, especially the Cocotte limited edition sweatshirts, was systematically fragmented in retail stores but often out of stock in the main warehouse. As a result, the online demand for these items could no longer be fulfilled, even though the products were still present in our physical stores.
Digital Manager at Serge Blanco
NCurrently rebuilding our information system, our goal is to put the customer in the center of our strategy. We wanted to benefit from an agile OMS in order to orchestrate our numerous logistics scenarios necessary to achieve this goal.
Thanks to OneStock we will benefit from a unified view of all stocks, it will allow us to deploy and optimise all our omnichannel scenarios and also extend our range of product available online.
Chief Information Officer chez Truffaut
Customers are naturally disappointed when they cannot find their size on an eCommerce website...
Ship From Store will give the customer access to the entire estate stock (eCommerce and stores) and therefore enable her to receive the order from the stores when the size or the product is out of stock online.
OneStock will also allows us to orchestrate orders according to very detailed scenarios adapted to our business rules. For RougeGorge Lingerie the goal is twofold: to offer a better shopping experience to our customers and maximize the profitability and stock rotation of each store.
Chief Information Officer at RougeGorge Lingerie
Like any retailer with omnichannel activity, our online product downtime rate at season end sometimes reached more than 30% of our collection, while these items were still available in our network of boutiques.
We now have the ability to mitigate on-line stock-outs by shipping orders from all our storage points, including our points of sale. OneStock, order orchestration will enable us to increase our online sales while optimizing our shipping costs and improving our customer's purchasing experience.
E-Business & Customer Relationship Director at KAPORAL Grou
Prior to the implementation of OneStock, we would show certain sizes or styles as ‘out of stock’ online, as they were sold out in our warehouse, despite often still existing in our physical stores and concessions. Our CS team fulfilled ad hoc customer requests, but we were missing a significant sales and service opportunity. Straight after deployment, we recorded a important increase in our online sales. Within the first 8 weeks, we delivered over £1 million of OneStock orders through our store estate for items that would previously have been out of stock. Store teams have also responded incredibly positively to the added sales opportunity.
Directeur général Phase Eight
Stock availability is moving the needle more than any other initiative. Thankfully we've already made this a reality using OneStock, who delivered the project on time and budget, and provided us with great agility for further enhancements and fine-tuning. Integration of OneStock with other cross-channel initiatives has brought us additional business benefits in terms of both sales and cost reduction.
IT and E-Commerce Director