Truffaut: A new order orchestration strategy

OneStock and French garden centre chain Truffaut are very happy to announce the beginning of their collaboration around the group’s new omnichannel strategy.

The company, a subsidiary of the Louis Delhaize group, wishes to offer more services to its clients by fully rethinking its digital environment.

By putting the OneStock Order Management System (OMS) at the centre of its trading technology, the brand will have the ability to display a wider range of its catalogue online and will offer enhanced logistics scenarios, including Ship from Store, Click and Collect, Reserve and Collect, Order in Store and drop shipping.

Currently rebuilding our information system, our goal is to put the customer in the centre of our strategy. We wanted to benefit from an agile OMS in order to orchestrate our numerous logistics scenarios necessary to achieve this goal. Thanks to OneStock, we will benefit from a unified view of all stocks, it will allow us to deploy and optimise all our omnichannel scenarios and also extend our range of product available online.

Edouard Iwaniec – Chief Information Officer, Truffaut

We will be back very soon with analysis of the first results following implementation of order orchestration for Truffaut.

If you would like more information about our order orchestration solution and its implementation, do not hesitate to contact one of our omnichannel experts.