Shaping the future of commerce: a sneak peek at OneStock’s 2025 product roadmap
At OneStock, innovation is in our DNA. As the retail landscape evolves, so does our Order Management System (OMS). Our 2025 product roadmap reflects our commitment to providing retailers with cutting-edge technology to meet the demands of a rapidly changing omnichannel environment. From global performance enhancements to AI-powered orchestration and seamless extensibility, our roadmap represents the future of commerce.
Here’s an exclusive look at the vision and innovation shaping OneStock in 2025.
Accelerating global performance with Google Cloud Platform (GCP) advanced infrastructure
OneStock’s enhanced global implementation ensures unparalleled performance. By leveraging multiple production environments distributed across strategic server hubs around the world (EMEA, Asia, America), we reduce network latency, with multiple touchpoints across the globe. This architecture supports seamless international expansion for retailers, providing consistent coverage and optimal performance wherever your customers are located.
Why it matters? Global commerce requires global solutions. Unlike single-hub platforms, OneStock’s distributed infrastructure eliminates latency, ensures uptime and supports the scalability required for international growth.
“Our global infrastructure isn’t just about technology; it’s about enabling retailers to confidently expand into new markets without compromising performance or reliability.” – Vincent Vila, CPO, OneStock
Pioneering open OMS for seamless integration and extensibility
Our open OMS strategy ensures that OneStock is the most extensible and integrable solution on the market. We’re reinforcing our connectors for platforms like Shopify and Commercetools, not as optional extras, but as fully integrated components of our core product. We’re also simplifying the development of extensions, ensuring security and ease of implementation.
Why it matters? In the age of composable commerce, flexibility is key. With our Open OMS, retailers can easily tailor their ecosystems, leveraging plug-and-play connectors and integrations to create a unified omnichannel experience.
“With our Open OMS, retailers have the freedom to innovate and scale. By seamlessly integrating with existing ecosystems, we’re helping businesses build truly composable commerce solutions.” – Vincent Vila, CPO, OneStock
Advancing AI and machine learning in omnichannel orchestration
OneStock is embedding cutting-edge machine learning into core capabilities such as Delivery Promise and orchestration. Through our partnership with Google and the Vertex AI platform, we’re leveraging predictive deep learning to improve order allocation and deliver smarter, more reliable fulfilment. Our AI-powered configuration wizard (GPT-based) streamlines the setup of orchestration rules, making OMS configuration intuitive and error-free.
Why it matters? By integrating intelligent systems into the OMS, we enable retailers to provide faster, more accurate delivery options and improve overall operational efficiency.
“AI at OneStock isn’t just about automation, it’s about intelligence. From predictive analytics to dynamic orchestration, we’re building smarter tools for smarter commerce.” – Vincent Vila, CPO, OneStock
Redefining Business Intelligence for omnichannel excellence
OneStock’s enhanced Business Intelligence (BI) suite now includes new operational reports and data visualization tools. Integrated directly into the Order Management Centre and store app, these reports provide actionable insights into delivery promise performance, customer behaviour and operational bottlenecks.
Why it matters? Retailers thrive on data-driven decisions. By embedding BI tools within the OMS, OneStock empowers teams at all levels to access real-time insights to drive smarter strategies and improve customer satisfaction.
“Data is the currency of modern retail. Our BI enhancements ensure that retailers not only collect data, but also turn it into actionable insights to refine their operations and delight their customers”. – Vincent Vila, CPO, OneStock
Enhancing customer service with integrated solutions
Our roadmap includes features designed to simplify customer service operations, such as support for multiple delivery modes, a customer profile view, and streamlined returns management. These tools ensure faster resolutions and better alignment with customer expectations.
Why it matters? Omnichannel success also depends on exceptional post-purchase experiences. By equipping customer service teams with advanced tools, we help retailers build loyalty and trust in a competitive marketplace.
“Customer service is no longer just a department, it’s a strategy. Our tools ensure that service teams have everything they need to turn challenges into opportunities.” – Vincent Vila, CPO, OneStock
Our 2025 roadmap is more than a product roadmap, it is a vision for the future of commerce. From enhanced infrastructure to intelligent orchestration and seamless extensibility, OneStock is committed to providing retailers with the tools they need to thrive in a complex, omnichannel world.
