2024 in review: How OneStock’s product enhancements elevated omnichannel commerce

This year marked steady and consistent progress for OneStock as we continued to strengthen our solution and expand its capabilities to support omnichannel commerce. Each enhancement is in line with our vision to provide retailers with the agility, intelligence and precision needed to meet today’s consumer expectations. 

Streamlining back office configuration for rapid deployment

We have introduced a new process on our Order management Centre, making it faster than ever to deploy OneStock’s OMS. An easy-to-use configuration generator, combined with advanced orchestration ruleset assignment allows to deploy projects in record time with standardised, out-of-the-box configurations.

Why it matters? As OneStock is a true multi-tenant SaaS, new instances can be deployed in minutes. The configuration generator makes it easy to create a working configuration so that the instance is immediately available and usable.

Value delivered  

• Reduced time to market: Deploy projects faster with minimal disruption
• Simplified setup: Save time with quick, out-of-the-box configurations
• Improved scalability: Easily expand across regions or channels

“This capability is redefining OMS implementation. By automating configuration, we’re giving our customers the power to act quickly, adapt faster and scale with confidence.” – Vincent Vila, CPO, OneStock

Empowering customer service teams with advanced features

Our Order Management Centre has been enhanced to improve the capabilities of our customer service teams, including:  
– Bulk commenting: Efficiently manage high volumes of customer interactions
– Data anonymisation: Easily anonymise sensitive information to ensure compliance with GDPR and other data protection standards
– Returns generation: Streamline returns management directly in the back office

Why it matters? Customer service is a critical touchpoint in the omnichannel journey. Empowering your teams with intuitive tools will reduce resolution times, build trust and strengthen loyalty.

Value delivered  

• Greater efficiency: Handle requests and processes at scale without compromising quality
• Ensure compliance: Protect customer data with built-in data protection tools
• Customer satisfaction: Streamlined returns foster positive post-purchase experiences

“Omnichannel success depends on exceptional service. Our tools empower customer service teams to resolve issues efficiently, build trust, and strengthen loyalty in a competitive landscape.” – Vincent Vila, CPO, OneStock

Enhancing possibilities for store associates 

We have enhanced our Order in Store (OiS) module by integrating pickup point delivery options and adding tax management capabilities for complex global markets.

Why it matters? Customers are increasingly demanding options that fit their busy lifestyles. Adding pickup points extends the convenience of omnichannel commerce, driving satisfaction and loyalty. In addition, seamless tax management is critical for global operations.

Value delivered  

• Customer convenience: Multiple delivery options meet different lifestyle needs
• Operational accuracy: Automated tax calculation simplifies compliance
• Higher conversion rates: Flexibility at checkout reduces cart abandonment

“Consumers expect options. Our enhanced OiS capabilities allow retailers to offer convenience without compromising operational efficiency – a key differentiator in omnichannel retailing.” – Guillaume Vanbrugghe, PMM, OneStock

Extension portal: more and more connectivity for seamless integration

We have expanded our Extension Portal with new connectors for platforms such as Shopify, Magento and Adobe Commerce, as well as new carrier integrations for FedEx AU and Correos.

Why it matters? A connected ecosystem is critical to omnichannel success. By expanding its integration capabilities, OneStock ensures that retailers can work seamlessly with their preferred partners and technologies.

Value delivered  

• Accelerated integration: Pre-built connectors simplify system connectivity
• Increased flexibility: Retailers can use preferred vendors and platforms
• Future-ready scalability: Easily adapt to changing market or operational needs

“Our Extension Portal reinforces our commitment to composable commerce. By offering plug-and-play connectors, we’re enabling true operational flexibility.” – Guillaume Vanbrugghe, PMM, OneStock

Technical platform improvements: security, performance, and webhooks

There have been significant improvements to our technical platform, including enhanced security protocols, improved performance metrics and the introduction of webhooks:
– Advanced Webhooks: Supporting real-time updates and scalability for high-volume operations.  
– Performance enhancements: Optimising inventory calculations, delivery promises and back-office efficiency.  
– Security enhancements: Multi-factor authentication, new alerting, advanced password management

Why it matters? A robust and secure platform is the foundation of any successful OMS. These updates ensure that OneStock remains a trusted partner for retailers scaling their operations globally.

Value delivered  

• Real-time decision making: Faster, data-driven insights via webhooks
• Improved uptime and performance: Essential during peak trading periods
• Data protection: Compliance with global security standards ensures customer confidence

“In omnichannel commerce, milliseconds matter. Our platform upgrades deliver the speed, security, and scalability retailers need to stay competitive in a rapidly evolving landscape.” – Vincent Vila, CPO, OneStock

Looking ahead: our commitment to innovation

2024 was about creating smarter, faster, and more secure omnichannel operations. From streamlining deployments to empowering customer service teams, expanding integrations, and improving technical performance, every enhancement was driven by a single vision: enabling retailers to deliver seamless, customer-first experiences.

As we move into 2025, our focus remains unwavering: to empower retailers with the most innovative OMS solutions on the market.

Want to see how OneStock can elevate your omnichannel strategy?
Contact us today for a demo